We left a message for a MOD.with a phone number. none of the 3 departments were available to talk about ways to address my concerns in regard to how we felt as a customer in the establishment. They never apologized for the incovience or the loss of winning from their establishment. We proceeded to Player Club desk they tell her she could collect additional points to re-qualify for 200 more points on Monday to get a prize. All of the signs show 11 pm we did not realize in fine print that she had to collect her prize from the hotel before 9 pm. They have a promotion that my friend won John Wayne cookware. I paid cash for the meals and the waitress Never said Thank You.
Instead of asking if I had cash or another card the waitress then turns to my employee/friend and ask her if she wanted to now split the check to pay for her meal. Red River Casino is an Indian gaming casino owned by the Comanche Nation, which also owns Comanche Nation Casino in Lawton, OK, Comanche Spur Casino in Elgin, OK, and Comanche Star Casino in Walter, OK, Comanche Casino in Cache, OK, and Comanche War Pony Casino. The casino is off I-44 Exit 5 near the Texas border. When paying for the 2 meals, due to traveling and my bank card protection my card did not go through. The Red River Casino is located in Devol, OK on the Comanche Nations reservation. She said the kitchen could not make toast or offer bread to go along with our Chicken Fried Steak dinner. We asked the waitress if the kitchen could bring us bread and butter or a piece of toast. They ran out of rolls (understandable they run a special on Sunday that keeps them busy).
